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Refund policy

Effective Date: 2026-07-10

1. Overview

Elite BioRecovery is owned and operated by ELITE WELLNESS LIFESTYLE LLC. At ELITE WELLNESS LIFESTYLE LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through elitebiorecovery.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns
  • Freight items: Large equipment (saunas, cold plunges) has additional conditions. See the Freight Items section below.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

For freight deliveries, also note any visible damage on the delivery receipt before signing. We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

Freight Items (Large Equipment)

Large equipment shipped by freight has some additional conditions:

  • Damage at delivery: Inspect before signing the delivery receipt. Note any visible damage on the receipt before signing, photograph it, and report it within 48 hours. Damage reported after signing without a notation is difficult to claim with the carrier.
  • Return shipping: Return of a non-defective freight item is by freight carrier and is arranged through us. The customer is responsible for return freight cost plus the 25% restocking fee. Freight return costs are higher than parcel returns.
  • Refused or undeliverable freight: If a freight shipment is refused or cannot be delivered for reasons within the customer's control, return freight and the restocking fee may be deducted from any refund.
  • Assembly: Items that have been assembled or installed cannot be returned unless defective on arrival.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items
  • Freight items that have been assembled or installed, unless defective on arrival

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from ELITE WELLNESS LIFESTYLE LLC, you agree to this Return and Refund Policy.

ELITE WELLNESS LIFESTYLE LLC
support@elitebiorecovery.com
727-310-2552
225 RYE RD E, BRADENTON, FL 34212-9108