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Refund policy

Effective Date: 2026-09-18

1. Overview

Elite BioRecovery is owned and operated by ELITE WELLNESS LIFESTYLE LLC. This policy explains when and how returns, cancellations and refunds are handled for purchases made through elitebiorecovery.com.

Large equipment is not treated the same as small parcel items, and we would rather tell you that here than after you have bought something. Saunas, cold plunges, chillers and similar equipment are made to order or shipped by freight from the manufacturer, and the terms below reflect that.

Summary

  • Region: United States (continental U.S.; we do not currently ship to AK/HI)
  • Cancellation: Free, in full, until the order is released to the manufacturer for production or shipment. After that point, see Section 5.
  • Return window — parcel items: 30 days from delivery, unused and in original packaging.
  • Return window — large equipment: Limited. See Section 6. Some equipment is not returnable at all once it has been built or shipped.
  • Damage: Must be noted on the delivery receipt where visible, and reported to us with photographs within 48 hours of delivery.
  • Restocking fee: 25% on parcel items. Up to 50% on large equipment, depending on the item.
  • Return shipping: We provide a prepaid label for parcel returns. For large equipment, the customer is responsible for return freight.
  • Never returnable: Heaters, heater controls, sauna stones, covers and accessories. Any item that has been assembled, installed, filled with water or used. Build-to-order equipment once production has begun.

2. Contact Information

To cancel an order, start a return, or report damage:

Contact us first. Do not ship anything back without a return authorization from us — unauthorized returns cannot be credited.

3. The Damage Window — Read This Before Your Delivery

This is the most important section in this policy, and it is short.

Before you sign the delivery receipt, inspect the packaging and the crate. If you see damage, note it on the delivery receipt before signing and photograph it. On most of our equipment you are entitled to refuse a visibly damaged shipment outright; if you are unsure, call us from the driveway at 727-310-2552.

Open every box on the day the shipment arrives, even if you do not plan to assemble for weeks. Concealed damage must be reported to us with photographs within 48 hours of delivery. This window is set by the manufacturers and the freight carriers, not by us, and we cannot extend it. Damage reported after 48 hours, or damage on a receipt that was signed clean, generally cannot be claimed — which means it becomes a repair or a replacement at your cost rather than ours.

When damage is reported inside the window, with photographs, we handle the claim and arrange a repair, replacement part, or replacement unit as appropriate. You are not charged a restocking fee and you are not charged return freight on a damage claim.

4. What Counts as Parcel and What Counts as Large Equipment

Your order confirmation and the product page tell you which applies.

Parcel items are small goods shipped by a standard carrier such as UPS, FedEx or USPS — accessories, care products, small electronics.

Large equipment is anything shipped by LTL freight carrier: saunas, cold plunges, chillers, hot tubs, and oversized components. These are delivered curbside by appointment.

5. Cancellations

Before production or shipment: You may cancel any order for a full refund, with no fee, at any point before we release it to the manufacturer for production or shipment. For most orders this is a window of one to two business days after you place the order. If you are having second thoughts, call us immediately rather than emailing — we can often stop an order by phone that we could not stop by email.

After production has begun, for build-to-order equipment: Some of our saunas and plunges are not held in stock; they are built to order on a scheduled production date. Once your unit has entered production it cannot be cancelled and cannot be returned. We will tell you in writing, before you order, if your configuration is build-to-order and when that cut-off falls.

After shipment: Once a shipment has left the manufacturer, a cancellation is treated as a return under Section 6, including return freight and any applicable restocking fee. Refusing delivery of an undamaged shipment is also treated as a return, not a cancellation.

6. Returns

Parcel Items

We accept returns of unused parcel items in their original packaging within 30 days of delivery. Contact us for a return authorization and we will send a prepaid label. A 25% restocking fee is deducted from the refund. Exchanges for the same item carry no restocking fee.

Large Equipment

Large equipment is returnable only in limited circumstances, and only with a return authorization issued by us in writing.

Where a return is authorized:

  • The unit must be unused, unassembled, never filled with water, and in its original crate and packaging.
  • The customer is responsible for the return freight cost. Return freight on a crated sauna or plunge is substantial and is frequently a four-figure amount. We will quote it before you commit.
  • A restocking fee of up to 50% of the product price applies, set by the manufacturer of that item. We will tell you the exact figure for your unit before you authorize the return.
  • Refunds are calculated after return freight and restocking are deducted, and are issued once the manufacturer has received and inspected the unit.

Large equipment is not returnable at all if:

  • It was built to order (see Section 5);
  • It has been assembled, installed, powered on, or filled with water;
  • The crate or original packaging has been discarded;
  • More than 30 days have passed since delivery.

None of the above limits your rights where an item arrived damaged or defective — that is handled under Section 3 and Section 7 and costs you nothing.

7. Defective or Incorrect Items

If an item arrives defective, or we sent the wrong item, we make it right at our cost. Contact us with your order number, photographs, and a short description. We will repair, replace, or refund as appropriate. There is no restocking fee and no return freight charge in these cases.

Claims that an item stopped working after installation are handled under the manufacturer's warranty rather than this policy. Where a manufacturer publishes warranty terms for a product, those terms are printed on that product's page.

8. Non-Returnable Items

We cannot accept returns for:

  • Heaters, heater controls, sauna stones, covers, and accessories. These are final sale.
  • Build-to-order equipment once production has begun.
  • Any item that has been assembled, installed, powered on, or filled with water.
  • Any item returned without a return authorization from us.
  • Items whose damage was reported more than 48 hours after delivery.
  • Items damaged by misuse, neglect, improper installation, or installation by an unlicensed party.
  • Personalized or custom-made goods.
  • Gift cards and digital items.

9. Refunds

Once a return is received and inspected, refunds are issued to the original payment method within 7 business days of approval. Cancellations made before production or shipment are refunded in full within 7 business days.

Refunds on large equipment are issued after the manufacturer confirms receipt and condition of the returned unit, which can add one to three weeks depending on the return transit.

10. Electrical and Site Work

Electrical work, permits, pads, decks, and site preparation are not supplied by Elite BioRecovery and are not covered by this policy. Equipment that does not fit a space, or that cannot be powered by an existing electrical service, is not a defect and is not grounds for a return under Section 6. This is precisely why we ask about the space and the electrical panel before you order, and why we put the requirements in writing with your quote.

11. Your Legal Rights

This policy does not limit any rights you have under U.S. or Florida consumer protection law.

12. Changes to This Policy

We may update this policy. Changes take effect when posted on this page and apply to orders placed after that date. The policy in effect on the date you ordered is the one that governs your order.

By purchasing from ELITE WELLNESS LIFESTYLE LLC you agree to this Return and Refund Policy.

ELITE WELLNESS LIFESTYLE LLC
support@elitebiorecovery.com
727-310-2552
225 RYE RD E, BRADENTON, FL 34212