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Shipping policy

Effective Date: 2026-07-10

1. Introduction

Elite BioRecovery is owned and operated by ELITE WELLNESS LIFESTYLE LLC. We provide a clear and consistent shipping experience. This policy explains how we ship orders placed on elitebiorecovery.com.

We ship in two ways depending on the item. Your order confirmation and the product page tell you which method applies.

Parcel Shipping (Standard)

  • Price: Free shipping on orders $100 and over within the continental U.S. Orders under $100 ship a flat $14.99. (Excludes AK/HI)
  • Processing time: 1 to 3 business days
  • Transit time: 5 to 8 business days
  • Destination: United States
  • Coverage: All parcel-eligible products unless a product page says otherwise

Freight Shipping (Large Equipment)

  • Applies to: Saunas, cold plunges, and other oversized or heavy items, as noted on the product page.
  • Carrier: Delivered by LTL freight carrier, not standard parcel.
  • Cost: Free. Freight delivery is included at no charge on eligible orders within the continental U.S. (Excludes AK/HI).
  • Scheduling: The freight carrier contacts you to arrange a delivery appointment window.
  • Delivery type: Curbside. The carrier delivers to the curb or end of your driveway. Moving the item indoors and any assembly are the customer's responsibility. Saunas ship as kits that require customer assembly.
  • Transit time: Longer than parcel. An estimated timeframe is provided with your order confirmation and depends on the product and destination.
  • Inspection at delivery: Before signing the delivery receipt, inspect the packaging and item for visible damage. Note any damage on the delivery receipt, take photos, and report it to us within 48 hours (see our Return Policy).

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Parcel Shipping Free on orders $100 and over; flat $14.99 on orders under $100 (continental U.S., excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

Freight items: Large equipment ships free on eligible orders within the continental U.S. (Excludes AK/HI). We cover the freight cost; delivery is curbside as described in Section 1.

4. Order Handling and Delivery Time

Total delivery time for parcel orders is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

Freight orders follow the freight timeframe described in Section 1. An estimated delivery window is provided with your order confirmation.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Parcel orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size. Large equipment ships by LTL freight carrier.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your parcel delivery exceeds the 3 to 9 business day window, or your freight delivery exceeds the estimated window, email us at support@elitebiorecovery.com or call 727-310-2552.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

  • Photograph the packaging and the item
  • For freight deliveries, note any visible damage on the delivery receipt before signing
  • Contact us within 48 hours at support@elitebiorecovery.com

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details, including additional conditions for freight items.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 7 business days after we receive the return, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with ELITE WELLNESS LIFESTYLE LLC.